The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
Custom orders are our everyday work, so you are warmly welcomed to join our process. Custom orders usually start from rough sketch, then we discuss everything and begin to create after we receive a deposit. Deposit is usually about 20% from the full price, but sometimes we even don't ask about it, depending on how much item is personalized.
The best way to know your ring size is to go to any jewelry shop or repair, usually you can measure your finger there for free. Another option is to buy a measuring gauge (you can find plenty of them here on etsy for about 1,5 - 2 EUR).
Please, do't use home methods, it doesn't guarantee accuracy of measuring and we can't be responsible for any mistakes. If you ordered a wrong size usually we can resize a ring for additional 15 EUR plus shipping costs.
Our jewelry comes in elegant black boxes and is ready to give. We can add personal note for free if you need it.
We don't make wholesale due to specific of our handcrafted methods. We can't recreate our designs for wholesale, it is technically impossible.